Grievance Redressal
How to raise a complaint and how quickly we respond.
Grievance officer
In line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Rules and the Digital Personal Data Protection Act, 2023, complaints are handled by our grievance officer:
- Name: Director
- Email: info@citeveriq.com
- Address: India
How to complain
Email the grievance officer with your name, contact details, the order number or journal concerned, and a description of the problem. We will acknowledge your complaint within 48 hours, give you a reference number, and aim to resolve it within one month.
If you are not satisfied
You may approach the consumer commission or, for personal data matters, the Data Protection Board of India, as provided by law.